When the Roanoke-Blacksburg Technology Council (RBTC) began preparations for their Disrupt! Conference, they faced a common event-planning challenge:
how to ensure attendees could effortlessly navigate a venue with multiple rooms and sessions. With five separate spaces hosting keynotes, breakout sessions, and networking opportunities, the event required clear, effective wayfinding to keep everyone on track. That’s where Signature Graphics came in.
Seamless Wayfinding for a Dynamic Event
Held in November at a local hotel, the Disrupt! Conference was a high-energy gathering of tech leaders, entrepreneurs, and innovators.
The event demanded not only a professional atmosphere but also a user-friendly experience for its attendees. Signature Graphics was approached in September to design and deliver wayfinding graphics that would simplify navigation across the venue.
Why Wayfinding Graphics Were a Game-Changer
Event Coordinator Alla Daniel highlighted the importance of these wayfinding tools in her testimonial:
“The floor stickers used for wayfinding played a key role in the success of our conference. Numerous attendees mentioned that without the clear, easy-to-read signage, they would have been lost. The visibility and simplicity of the stickers made navigating the venue seamless.”
At a multi-room event like Disrupt!, it’s easy for attendees to feel overwhelmed. By strategically placing bright, clear floor decals and other signage, Signature Graphics ensured that guests knew exactly where to go, minimizing confusion and maximizing their focus on what mattered: the content of the conference.
Durable, Easy-to-Install Graphics That Delivered
Signature Graphics’ wayfinding solution wasn’t just effective—it was also hassle-free for the event organizers.
Delivered ahead of schedule, the graphics were designed for easy installation and removal, allowing the RBTC team to set up the venue without professional assistance. As Alla noted:
“The stickers were also incredibly easy to apply and remove without leaving any residue. The smooth setup and takedown made them a hassle-free solution for our event.”
The graphics remained in perfect condition throughout the duration of the conference, ensuring their impact wasn’t diminished by wear and tear. Post-event, they left no damage or residue, keeping the hotel venue pristine.
The Signature Graphics Advantage
At Signature Graphics, we understand that great wayfinding graphics are about more than just pointing people in the right direction—they’re about enhancing the overall event experience.
or the Disrupt! Conference, we provided:
Custom Design: Graphics tailored to the venue layout and event branding.
Fast Turnaround: Delivered well ahead of the November event date.
Ease of Use: Simple installation and removal, saving time and effort.
Durability: High-quality materials that held up during the entire event.
Planning Your Next Event? We’ve Got You Covered
RBTC’s success at the Disrupt! Conference shows how vital wayfinding graphics can be for a seamless event experience. Whether you’re organizing a tech conference, a corporate gathering, or a trade show, Signature Graphics is ready to help your attendees stay on track.
Contact us today to learn how our innovative, easy-to-use graphics can elevate your next event.
We proudly use 3MTM graphic films and overlaminates.
Signature Graphics has built a strong reputation as a leader in custom manufacturing and inventory management.
One of their most valued partnerships has been with ServiceMaster Brands, a national company providing critical services through a vast network of franchisees, corporate-owned entities, dealers, and upfitters.
For over 26 years, Signature Graphics has worked closely with ServiceMaster to deliver tailored, turnkey solutions, including a comprehensive inventory program and custom manufacturing services.
This case study explores how Signature Graphics’ inventory and custom branding solutions have successfully addressed the evolving needs of ServiceMaster, ensuring brand consistency and operational efficiency across their fleet of vehicles and other brand touchpoints.
Background on ServiceMaster Brands and Signature Graphics
ServiceMaster Brands is known for its essential services, which are offered through a network of franchises and corporate-owned entities across the U.S. and beyond. Given the size of their network, maintaining a consistent brand identity across all locations is crucial for their business.
Signature Graphics has been the key partner in managing ServiceMaster’s branding needs, providing both a stock inventory program and custom manufacturing solutions to ensure that brand materials such as vehicle graphics, signage, and promotional assets are easily accessible. The long-standing partnership has enabled ServiceMaster to streamline operations, providing franchisees and corporate entities with fast, reliable access to branded materials.
Challenges Faced by ServiceMaster
Event Coordinator Alla Daniel highlighted the importance of these wayfinding tools in her testimonial:
Before partnering with Signature Graphics, ServiceMaster faced a range of challenges, including:
Ensuring a consistent brand identity across all franchise locations, corporate offices, and service vehicles.
Managing both stock inventory for common branding materials and custom manufacturing for unique needs.
Handling a growing number of vehicle installations while maintaining efficient, timely turnarounds on orders.
Given their large franchise network, ServiceMaster required a highly scalable, flexible solution that could accommodate the unique needs of various stakeholders, from small franchise owners to larger corporate-owned entities.
Signature Graphic’s Solution: Comprehensive Inventory Program
To meet these challenges, Signature Graphics implemented a comprehensive inventory program that offered both stocked items and custom manufacturing.
This program allowed ServiceMaster to maintain its corporate-approved branding standards across various locations.
Key features of Signature’s solution include:
A custom manufacturing program for non-stock, corporate-approved branding materials.
Multiple ordering methods, such as an eCommerce platform, dedicated email channels, and direct order forms. Franchisees, corporate entities, and dealers can order through whichever method best suits their needs.
Installation services to complete the turnkey offerings, ensuring that ServiceMaster’s vehicles are branded quickly and consistently.
By offering a diverse set of solutions, Signature Graphics enabled ServiceMaster to address the unique needs of its franchisees and corporate entities.
Program Success Factors
Several factors contributed to the success of Signature Graphic’s inventory program for ServiceMaster Brands.
Flexible ordering options: Franchisees, corporate-owned entities, dealers, and upfitters could place orders through a variety of channels, including online platforms, email, and direct communication with customer service coordinators.
Dedicated customer service: A team of 3-5 dedicated staff members at Signature Graphics ensured quick response times for orders and inquiries. This personal level of service proved to be a critical element in the program’s success.
Custom and stock solutions: Signature Graphics’ ability to integrate custom manufacturing with stock program options allowed ServiceMaster to address the unique needs of each franchisee, from small-scale orders to large vehicle branding projects.
Scale of the Program: Fleet Touchpoints
Signature Graphics plays a pivotal role in maintaining the branding consistency of ServiceMaster’s large fleet of vehicles.
Each year, Signature ships graphics for between 500 to 1,000 vehicles. This volume speaks to the program’s scalability and its ability to accommodate the growing needs of the ServiceMaster brand as it expands.
With a nationwide fleet and the continued growth of the franchise network, Signature Graphics has proven capable of managing both high-demand periods and the steady stream of requests that come in year-round.
Contact us today to learn how our innovative, easy-to-use graphics can elevate your next event.
Customer Service Commitment
One of the standout features of Signature Graphic’s program for ServiceMaster Brands is its strong customer service commitment.
With a dedicated team of 3-5 Signature employees focused solely on managing ServiceMaster’s account, they are able to provide rapid responses to inquiries and ensure that orders are processed efficiently.
As a key member of the Signature Graphics team commented, “We are unique in our commitment to improving ordering processes, and having a dedicated customer service support staff of 3-5 for rapid attention to ServiceMaster franchisees, corporate entities, dealers, and upfitters positions us as a leader in our industry. We also dedicate time and effort to efficiencies within the graphics program and industry-leading graphic performance and warranties.”
This hands-on approach has earned the trust and satisfaction of ServiceMaster’s diverse network, from franchisees to corporate managers.
The Results: Measurable Impact on ServiceMaster’s Brand Consistency
The impact of Signature Graphic’s inventory program on ServiceMaster Brands has been significant.
The program has helped maintain a consistent brand identity across hundreds of franchise locations and corporate-owned entities, ensuring that vehicles and signage are all in line with the brand’s standards.
The ability to provide timely delivery and rapid response to orders has also helped increase satisfaction among ServiceMaster franchisees and corporate partners, solidifying Signature Graphics as a trusted partner.
Future Outlook
As ServiceMaster continues to expand, Signature Graphics is well-positioned to support their growth.
The inventory program is designed to be flexible, allowing it to adapt to the brand’s evolving needs.
Looking forward, Signature Graphics plans to further streamline the ordering process and continue enhancing its customer service capabilities, ensuring that new franchisees can seamlessly adopt the inventory and branding program as they join the ServiceMaster family.
Lessons Learned and Best Practices
Signature Graphics’ long-standing partnership with ServiceMaster Brands has revealed several best practices for managing large-scale inventory programs
Flexibility is key: Offering multiple ordering channels and a mix of stock and custom options allows the program to adapt to the varied needs of franchisees and corporate entities.
Dedicated customer service ensures rapid response times and customer satisfaction.
Continuous improvement in processes and materials is essential to staying ahead in a competitive industry.
Customer Service Commitment
The 26-year partnership between Signature Graphics and ServiceMaster Brands exemplifies the power of a well-executed inventory program.
By offering a mix of stock inventory and custom manufacturing, and backing it with top-tier customer service, Signature Graphics has helped ServiceMaster maintain a consistent brand identity across its franchise network.
As ServiceMaster continues to grow, Signature Graphics remains committed to improving its solutions, maintaining its position as a leader in the branding and inventory management industry.
We proudly use 3MTM graphic films and overlaminates.
